Privacy Policy – Elzaghandi Travel

Last updated: August 2026

1. Information We Collect

We may collect information that you voluntarily provide when you submit an enquiry, request a customized itinerary, make a booking, complete a form, or contact us by email, telephone, WhatsApp, or another communication channel.

This information may include:

• Full name, nationality, country of residence, email address, and telephone or WhatsApp number.
• Travel dates, destination preferences, group size, budget, accommodation preferences, and requested activities.
• Passport or identification information where required for hotels, domestic flights, permits, protected-area access, or other booked services.
• Arrival, departure, flight, accommodation, and transportation details.
• Dietary requirements, accessibility needs, allergies, and relevant health or mobility information voluntarily provided for trip safety and planning.
• Emergency contact details and information about accompanying travelers, including children.
• Messages, feedback, reviews, complaints, and other correspondence.
• Billing, payment status, invoice, and limited transaction information.

Please only provide information about another traveler when you are authorized to do so.

2. Payment Information

Payments may be processed by banks, card processors, payment gateways, or other authorized payment service providers. Elzaghandi Travel does not directly store complete credit or debit card numbers on its website servers.

We may retain limited transaction details such as the payer’s name, amount, payment date, transaction reference, currency, and payment status for booking administration, accounting, fraud prevention, and legal compliance.

Third-party payment providers process payment data under their own privacy and security policies.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and prepare personalized travel quotations.
• Create, confirm, manage, amend, or cancel bookings.
• Arrange desert safaris, private transportation, 4x4 vehicles, guides, camps, hotels, domestic flights, activities, permits, and other requested services.
• Communicate itinerary, meeting-point, safety, weather, and operational information.
• Process payments, invoices, refunds, and financial records.
• Provide assistance before, during, and after a trip.
• Adapt services to dietary, mobility, accessibility, or safety requirements you disclose.
• Improve our website, tours, customer service, and visitor experience.
• Detect fraud, misuse, security incidents, and unlawful activity.
• Comply with legal, accounting, tax, regulatory, and contractual obligations.
• Send marketing communications where you have consented or where otherwise permitted by applicable law.

4. Sharing Personal Information

We do not sell or rent personal information. We may share only the information reasonably necessary to provide the requested service with trusted parties such as:

• Hotels, desert camps, ecolodges, and other accommodation providers.
• Drivers, 4x4 operators, guides, activity providers, and local representatives.
• Airlines, transportation companies, and ticketing providers.
• Protected-area administrators, permit offices, tourism authorities, and government bodies where required.
• Banks, payment processors, and accounting providers.
• Website hosting, email, analytics, communications, and customer-support providers.
• Professional advisers, insurers, auditors, and legal advisers.
• Law-enforcement or regulatory authorities where disclosure is legally required.

Some suppliers act independently and handle information according to their own privacy policies.

5. Health, Safety and Emergency Information

Desert travel can involve remote locations and limited immediate access to medical facilities. Where you voluntarily provide relevant health, allergy, dietary, mobility, or emergency information, we use it only to plan services, reduce foreseeable risks, respond to emergencies, or communicate necessary information to the relevant service provider.

Please avoid sending unnecessary medical details and inform us only of information reasonably relevant to your trip.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand visitor behavior, measure performance, improve content, support security, and operate advertising or analytics services where applicable.

Automatically collected technical information may include IP address, browser type, device type, operating system, approximate location, referring page, pages visited, and date and time of access.

You may manage cookies through your browser settings. Where required by law, non-essential cookies will be used only after consent.

For more details, please review our Cookie Policy.

7. Third-Party Services and External Links

Our website may contain links or integrations involving maps, videos, social media, analytics, advertising, payment, or communication services operated by third parties.

Elzaghandi Travel does not control the privacy practices of independent websites or providers. We encourage you to review their policies before submitting information or using their services.

8. Data Security

We use reasonable technical, organizational, and administrative safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encrypted connections, access restrictions, secure hosting, firewalls, software maintenance, and security monitoring.

No website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You should not send highly sensitive information through unsecured channels.

9. Data Retention

We retain personal information only for as long as reasonably necessary to manage bookings, provide support, maintain accounting and business records, resolve disputes, prevent fraud, and comply with legal or contractual obligations.

When information is no longer required, it may be securely deleted, anonymized, or archived as permitted by applicable law.

10. Marketing Communications

Where permitted, we may send information about tours, destinations, offers, or travel services. You may unsubscribe at any time using the unsubscribe option in a message or by contacting us.

Opting out of marketing does not prevent us from sending essential communications about an existing enquiry, booking, payment, or trip.

11. Your Privacy Rights

Depending on applicable law, you may have the right to request access, correction, deletion, restriction, objection, withdrawal of consent, or a copy of certain personal information.

We may need to verify your identity before processing a request. Some requests may be limited where information must be retained to perform a contract, meet a legal obligation, prevent fraud, or establish or defend legal claims.

12. Children’s Privacy

Our website is not intended for children to use independently without a parent or legal guardian. Where a booking includes a child, the responsible adult must provide any information reasonably required to arrange the child’s services and safety.

We do not knowingly collect personal information directly from children for marketing purposes. For booking prices, supervision requirements, activity restrictions, and desert-safari conditions for younger travelers, please review our Children Policy.

13. International Data Transfers

Travel services and technology providers may process information in countries other than your country of residence. Necessary information may therefore be transferred internationally to arrange your trip or operate our website.

We take reasonable steps to limit shared information to what is required for the relevant purpose.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements. The revised version will be posted on this page with an updated revision date.

15. Related Policies

This Privacy Policy should be read together with the following Elzaghandi Travel policies, which explain the conditions that apply when using our website or booking our travel services:

16. Contact Us

For questions or requests concerning this Privacy Policy or the handling of personal information, please contact us: